Right of revocation
10. Withdrawal policy
Right of cancellation
You have the right to withdraw from the contract within fourteen days without giving a reason for doing so. The withdrawal period is fourteen days from the date on which you (or a third party indicated by you, who is not the consignor) have taken possession of the goods.
To exercise your right of cancellation, you must
67098 Bad Dürkheim
inform us of your decision to withdraw from the contract by means of a clear declaration (e.g. a letter sent through the post, telefax or email). For this you can use the attached model withdrawal form, however this is not mandatory.
You also can fill in and send the model withdrawal form or another clear declaration on our Website (https://www.chili-shop24.com/withdrawal-form). If you make use of this possibility, we will immediately provide you with an acknowledgement of receipt of such a withdrawal (e.g. via email).
To safeguard the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of cancellation before the expiration of the withdrawal period.
Consequences of withdrawal
If you withdraw from the contract, we will reimburse all payments that we have received from you, including delivery costs (with the exception of any additional costs arising in the case that you have chosen a different method of delivery from the cost-effective standard delivery option offered by us) immediately and at the latest within fourteen days from the date on which we have received your notification that you have withdrawn from the contract. For this reimbursement, we will use the same method of payment that you have used in the original transaction, unless otherwise expressly agreed. In any case, you will not be charged any fees for this repayment.
We may withhold reimbursement until we have received the returned goods , or until you have demonstrated that you have returned the goods (whichever occurs first).
You must return the goods immediately, and in any event no later than fourteen days from the date on which you have informed us on your withdrawal from the contract. The withdrawal deadline is met if you send the goods before the expiration of the fourteen day withdrawal period.
You shall bear the direct cost of returning the goods.
You will only have to pay costs for the diminished value of the goods if this loss in value has resulted from handling other than what is necessary to ascertain the nature and function of the goods.
End of the cancellation
Download withdrawal form as PDF
Download withdrawal policy as PDF
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