As of February 15, 2016, the EU Commission prepared a platform for extrajudicial dispute resolution. Consumers have the opportunity to resolve disputes related to online orders first without the intervention of a judge. The dispute resolution platform is reachable under this external link: https://ec.europa.eu/consumers/odr/
Our email adress: firstname.lastname@example.org
We endeavor to resolve any disagreements from our contract with the customer by mutual agreement. Should we not be able to reach an agreement, we would be happy to carry out an arbitration procedure free of charge for the customer before the following recognized consumer arbitration board ready:
Straßburger Straße 8
77694 Kehl am Rhein
Tel: 07851 / 795 79 40
Fax: 07851 / 795 79 41
If no agreement can be reached there, the customer has the right to take legal action.