+49 (0) 6322-989482 | Mo. - Fr. 9h - 16h

GTC

Direct links to selected information that is part of the Terms and Conditions:

> Shipping Costs
> Payment options
> Help with the ordering process
> Security and Data Protection
> Right of revocation pursuant to § 335 BGB
> Environmental Protection

Contents

1. Identity of the Contracting Partner
2. Delivery conditions
3. Delivery area
4. Transport damage / Defective goods
5. Prices
6. Payment types
7. Billing
8. Contract conclusion
9. Settlement of costs in the right of cancellation for user orders
10. Withdrawal policy
11. Warranty and guarantee
12. Instructions for Use and Disclaimer
13. Warnings and instructions for extremely spicy products
14. Reservation of ownership
15. Place of Jurisdiction
16. Validity
17. Data Protection
18. Vouchers
19. Packaging Regulation
20. Seeds

21. EHI Test Seal
22. Address / Imprint
23. Customer service contact information



 

1. Identity of the Contracting Partner

Your Contracting Partner for all orders is the company Chili Food (Owner, Michael K. Dietz). The complete address can be found at the end of the GTC.

2. Delivery Conditions

2.1 Delivery Conditions Germany

Our delivery conditions are valid for the dispatch to a delivery address within the Federal Republic of Germany. We charge shipping expenses of EUR 4.50 per order for shipping and handling. Deliveries are carried out by the parcel service DHL (Deutsche Post). We deliver free of charge from a goods value of 50 Euro.

The delivery time is 1-2 days. Possible exceptions can be found on the relevant product pages. In cases of delivery delays, we will inform you immediately.
In cases of non-availability of the ordered goods, we reserve the right not to deliver. In such a case, we will inform you immediately and refund any payment already received.


2.1 Delivery Conditions outside of Germany

We deliver to the following countries for a flat-rate of 4.50 Euro: All countries of the European Union
We deliver free of charge from a goods value of 50 Euro. The delivery time is 2-4 days.

We deliver to the following countries for a flat-rate of 8.90 Euro: Liechtenstein, Norway, Switzerland. The delivery time is 2-4 days.

Possible exceptions can be found on the relevant product pages. In cases of delivery delays, we will inform you immediately. In cases of non-availability of the ordered goods, we reserve the right not to deliver. In such a case, we will inform you immediately and refund any payment already received.
 

3. Delivery area

We deliver only to the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK


4. Transport damage / Defective goods

It can happen that goods become damaged during transportation or have other defects.

In such a case, please contact our Service-Hotline 06322-989482 or send us an Email to

info@chili-shop24.com

We will immediately try to find an optimal solution that takes your personal wishes into consideration

5. Prices

All prices are in Euro and include statutory VAT, currently 19% and/or 7%. 

6. Payment types

Our payment types: You can pay in advance, by direct debit, invoice, PayPal or direct money transfer.

Please compare the Payment options outside of the GTC for detailed information: >>Payment options

To conclude, implement or terminate this agreement, we ascertain or use probability values for your future payment behaviour. To calculate these probability values, address data is also used. The company Chili Food (Owner, Michael K. Dietz)  reserves the right to exclude certain payment types in individual cases.

7. Billing

Your order will be dispatched within 24 hours of receipt of order (only Monday to Friday). You should then transfer the invoiced amount to our account within 10 days of receipt of goods. We currently only offer this service for customers within Germany (creditworthiness provided).

 
8. Contract conclusion

The contract is concluded exclusively in German. The purchase contract takes effect through the automated email confirmation under

www.chili-shop24.com

.


Your orders are stored with us. If you lose your order documents, please contact us by email/fax/phone. We will be happy to send you a copy of your order details.
 

9. Settlement of costs in the right of cancellation for user orders

See Withdrawal policy
 

10. Withdrawal policy

Right of cancellation

You have the right to withdraw from the contract within fourteen days without giving a reason for doing so. The withdrawal period is fourteen days from the date on which you (or a third party indicated by you, who is not the consignor) have taken possession of the goods.
To exercise your right of cancellation, you must


Chili Food
Owner: Michael K. Dietz
Holzweg 16
67098 Bad Dürkheim
Tel: 0049-6322-989482
Fax: 0049-6322-989497
info@chili-shop24.com

inform us of your decision to withdraw from the contract by means of a clear declaration (e.g. a letter sent through the post, telefax or email). For this you can use the attached model withdrawal form, however this is not mandatory.
You also can fill in and send the model withdrawal form or another clear declaration on our Website (http://www.chili-shop24.de/widerrufsformular). If you make use of this possibility, we will immediately provide you with an acknowledgement of receipt of such a withdrawal (e.g. via email).
To safeguard the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of cancellation before the expiration of the withdrawal period.

Consequences of withdrawal

If you withdraw from the contract, we will reimburse all payments that we have received from you, including delivery costs (with the exception of any additional costs arising in the case that you have chosen a different method of delivery from the cost-effective standard delivery option offered by us) immediately and at the latest within fourteen days from the date on which we have received your notification that you have withdrawn from the contract. For this reimbursement, we will use the same method of payment that you have used in the original transaction, unless otherwise expressly agreed. In any case, you will not be charged any fees for this repayment.
We may withhold reimbursement until we have received the returned goods , or until you have demonstrated that you have returned the goods (whichever occurs first).
You must return the goods immediately, and in any event no later than fourteen days from the date on which you have informed us on your withdrawal from the contract. The withdrawal deadline is met if you send the goods before the expiration of the fourteen day withdrawal period.
You shall bear the direct cost of returning the goods.
You will only have to pay costs for the diminished value of the goods if this loss in value has resulted from handling other than what is necessary to ascertain the nature and function of the goods.

End of the cancellation

Download withdrawal form as PDF

To view the PDF, you will need a PDF reader: Download Adobe Reader




11. Warranty and guarantee 

The legal regulations apply. The period of limitations for statutory claims for defects is 2 years.

If there are special guarantees for products, your statutory warranty claims remain unaffected. Your contact person for the respective guarantee is named in the warranty provisions that accompany the ordered product. If you do not have these provisions to hand, or if it is not a technical product, please contact our Customer Service team.

If the delivered items have obvious material faults, manufacturing defects, or transport damage, please report such defects immediately to us or to the transport company delivering the items. No legal obligation for the customer exists in this regard, and it is not a prerequisite for the enforcement of claims. However, we cannot otherwise make any claims against the transport company. Compliance with the above provision does not affect your statutory claims, so long as you have ordered as a consumer for private purposes.

12. Instructions for Use and Disclaimer

Please note that while the foods we offer are provided for enjoyment, extremely spicy items should be highly diluted and used only in small amounts. The protection, handling and use guidelines on the packaging must be observed under all circumstances. Spicy foods are not tolerated equally by all persons. This is mainly due to the adaptation of pain nerves to the spiciness (Capsaicin).

Extremely spicy items are marked with security labels. Please familiarise yourself with our spiciness scale. Spicy products must be used very carefully with regard to skin contact, contact with eyes and mucous membranes (no eye contact is particularly important!) The improper use of products may cause severe injuries! You must ensure that spicy products are always kept out of the reach of children.

If not expressly agreed, further claims of the buyer, irrespective of their legal grounds, are excluded. A liability for damages which have not arisen directly from the delivery item is excluded. Additionally, we are not liable for any lost profits or other financial damages of the buyer. This limitation of liability is void in so far as intent or gross negligence by us or our vicarious agents occurs, or the damage is due to a breach of contractual obligations or claims under §§ 1, 4 of the Product Liability Act. Furthermore, the liability limitations do not apply to damages resulting to life, body or health. In these cases, we are also liable for simple negligence of our legal representatives or our vicarious agents. Liability arising from warranty statements remains unaffected.


13. Warnings and instructions for extremely spicy products

Extremely spicy items are marked with security labels. Please familiarise yourself with our spiciness scale. Spicy products must be used very carefully with regard to skin contact, contact with eyes and mucous membranes (no eye contact is particularly important!) The improper use of products may cause severe injuries! You must ensure that spicy products are always kept out of the reach of children.


14. Reservation of ownership

Until payment is complete, the goods remain the property of the company Chili Food (Owner, Michael K. Dietz).


15. Place of Jurisdiction

15.1 The place of fulfilment and jurisdiction for both parties is - insofar as the customer is a businessman - the location of our company, even for bills of exchange and cheques. 

15.2 In business dealings with end consumers within the European Union, the place of jurisdiction of the end consumer may also be applicable as long as it deals with provisions for consumer rights. If a private end consumer does not reside within the European Union, then our business location is the place of jurisdiction.
 
16. Validity

The offers on the internet are valid as long as they are presented on the internet. Possible delivery times for items are explicitly mentioned.

17. Data Protection

The handling of your address details shall be carried out in line with the provisions of the Federal German Law on Data Protection

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